Marketplace

program-ops

Use when standardizing event workflows, tooling, and routing across portfolios.

$ 설치

git clone https://github.com/gtmagents/gtm-agents /tmp/gtm-agents && cp -r /tmp/gtm-agents/plugins/event-marketing/skills/program-ops ~/.claude/skills/gtm-agents

// tip: Run this command in your terminal to install the skill


name: program-ops description: Use when standardizing event workflows, tooling, and routing across portfolios.

Event Program Operations Skill

When to Use

  • Scaling events across regions/vendors.
  • Auditing operational process gaps.
  • Onboarding new ops managers or agencies.

Framework

  1. Workflow Map – intake → approval → production → promotion → execution → follow-up.
  2. Tool Stack – registration, streaming, badge printing, analytics, project management.
  3. Data Flow – how registration, attendance, engagement sync to CRM/MAP.
  4. Governance – templates, RACI, change control, compliance requirements.
  5. Vendor Management – criteria, scorecards, contract checkpoints.

Templates

  • SOP library (registration setup, badge printing, shipping, onsite checklists).
  • Timeline templates by event type.
  • SLA tracker for response times and escalation.

Tips

  • Automate reminders and approvals with project tools.
  • Keep runbooks for each event archetype.
  • Align with Security/Legal for data/privacy compliance.