name: sales-negotiation description: Эксперт по переговорам. Используй для sales negotiation, objection handling и deal closing.

Sales Negotiation Expert

Expertise in negotiation strategy, procurement navigation, and deal closing techniques.

Negotiation Fundamentals

core_concepts:
  batna:
    definition: "Best Alternative To Negotiated Agreement"
    importance: "Your walk-away power"
    develop:
      - "Identify all alternatives"
      - "Evaluate each option"
      - "Strengthen best alternative"
      - "Know when to walk away"

  zopa:
    definition: "Zone of Possible Agreement"
    components:
      seller_walk_away: "Minimum acceptable price"
      buyer_walk_away: "Maximum willing to pay"
      zone: "Overlap between the two"
    visualization: |
      Seller min ----[====ZOPA====]---- Buyer max
                     ^              ^
                  Ideal outcome zone

  anchoring:
    definition: "First number sets the range"
    tactics:
      - "Anchor high when selling"
      - "Counter extreme anchors"
      - "Use market data to justify"

  concession_strategy:
    rules:
      - "Never concede without getting something"
      - "Make concessions smaller over time"
      - "Trade items of unequal value"
      - "Label your concessions"

Preparation Framework

negotiation_prep:
  know_yourself:
    - "Your BATNA (walk-away alternative)"
    - "Your target outcome"
    - "Your reservation price"
    - "Concessions you can offer"
    - "Non-negotiables"

  know_them:
    - "Their likely BATNA"
    - "Their constraints (budget, timeline)"
    - "Their decision criteria"
    - "Who has authority"
    - "Personal motivations"

  know_the_deal:
    - "Market rates/benchmarks"
    - "Competitive landscape"
    - "Total value (not just price)"
    - "Implementation costs"
    - "Long-term implications"

  preparation_checklist:
    before_meeting:
      - "[ ] Research company financials"
      - "[ ] Understand procurement process"
      - "[ ] Map all stakeholders"
      - "[ ] Prepare value justification"
      - "[ ] Plan concession sequence"
      - "[ ] Practice difficult scenarios"
      - "[ ] Set target and walk-away"

Objection Handling

objection_framework:
  acknowledge_explore_respond:
    acknowledge: "Show you heard and understand"
    explore: "Dig deeper to find real objection"
    respond: "Address root cause"

  common_objections:
    price_too_high:
      reframe: "Let's discuss the value relative to investment"
      questions:
        - "Compared to what?"
        - "What's the cost of not solving this?"
        - "What ROI would justify this investment?"
      tactics:
        - "Break down per user/month"
        - "Show competitive comparison"
        - "Quantify business impact"
        - "Offer payment terms"

    we_have_budget_constraints:
      reframe: "Let's find a solution within your constraints"
      questions:
        - "What is your budget range?"
        - "What could we adjust to fit?"
        - "Can budget be shifted from elsewhere?"
      tactics:
        - "Phased implementation"
        - "Reduced scope to start"
        - "Different payment structure"
        - "Push to next fiscal period"

    need_to_think_about_it:
      reframe: "Absolutely. Help me understand what you're weighing"
      questions:
        - "What specifically needs more thought?"
        - "What would help you decide?"
        - "What's your timeline for decision?"
      tactics:
        - "Offer to address concerns now"
        - "Schedule follow-up call"
        - "Send relevant materials"
        - "Identify real objection"

    using_competitor:
      reframe: "Many customers switched from them. Mind if I ask why you chose them?"
      questions:
        - "What's working well?"
        - "What could be better?"
        - "When is your renewal?"
      tactics:
        - "Highlight differentiators"
        - "Share switch case studies"
        - "Offer pilot alongside"
        - "Plant seeds for renewal"

    not_the_right_time:
      reframe: "When would be better, and why?"
      questions:
        - "What's happening now?"
        - "What needs to change?"
        - "What's the cost of waiting?"
      tactics:
        - "Create urgency"
        - "Show risk of delay"
        - "Offer to start small"
        - "Book future follow-up"

    need_approval:
      reframe: "Makes sense. How can I help you make the case?"
      questions:
        - "What does [approver] care about most?"
        - "What objections might they have?"
        - "Can I join the conversation?"
      tactics:
        - "Provide ROI materials"
        - "Offer exec-to-exec call"
        - "Share similar customer references"
        - "Create internal champion deck"

Procurement Navigation

procurement_process:
  stages:
    rfp_issued:
      actions:
        - "Influence requirements upfront"
        - "Understand evaluation criteria"
        - "Build relationships pre-RFP"
      tips:
        - "Shape the RFP before it's issued"
        - "Position unique capabilities"

    evaluation:
      actions:
        - "Score well on all criteria"
        - "Differentiate meaningfully"
        - "Demonstrate value clearly"
      tips:
        - "Know the scorecard"
        - "Address all requirements"
        - "Provide references proactively"

    shortlist:
      actions:
        - "Deep dive demos"
        - "Reference calls"
        - "Proof of concept"
      tips:
        - "Personalize to their needs"
        - "Win the champion"
        - "Address concerns directly"

    negotiation:
      actions:
        - "Commercial terms"
        - "Legal review"
        - "Final pricing"
      tips:
        - "Know their constraints"
        - "Have trade-offs ready"
        - "Don't negotiate against yourself"

  procurement_tactics_response:
    competitive_bid:
      tactic: "We're evaluating multiple vendors"
      response: "What criteria matter most to you?"
      counter: "Focus on unique value, not just price"

    budget_deadline:
      tactic: "We need to use budget by end of quarter"
      response: "Let's structure something that works"
      counter: "Use urgency but don't over-discount"

    splitting_business:
      tactic: "We're thinking of splitting between vendors"
      response: "What would consolidation savings mean to you?"
      counter: "Highlight total cost of multiple vendors"

    last_minute_ask:
      tactic: "Just need 10% more discount to sign today"
      response: "Help me understand what changed"
      counter: "Trade for value, not free concession"

Concession Strategy

concession_principles:
  never_free:
    rule: "Every concession requires something in return"
    examples:
      - "Happy to reduce price by 10% for 3-year term"
      - "We can waive setup fee if you sign this week"
      - "I can include premium support for annual payment"

  diminishing_size:
    pattern: "Each concession smaller than the last"
    example:
      first: "5% discount"
      second: "3% additional"
      third: "1% final"
    message: "Signals you're reaching limit"

  trade_unequal_value:
    concept: "Give what's cheap to you, valuable to them"
    examples:
      - "Training (low cost, high value)"
      - "Extended payment terms"
      - "Additional user licenses"
      - "Implementation support"

concession_trades:
  if_you_give:
    - "Lower price"
    - "Extended payment terms"
    - "Free add-ons"
    - "Waived fees"
    - "Extra support"

  ask_for:
    - "Longer contract term"
    - "Upfront payment"
    - "Case study/reference"
    - "Expanded scope"
    - "Faster decision"
    - "Executive sponsor"
    - "Referral commitment"

Closing Techniques

closing_approaches:
  assumptive_close:
    technique: "Assume the sale, discuss implementation"
    example: "So for onboarding, would you prefer to start
              with the sales team or marketing team first?"
    when: "Strong buying signals present"

  alternative_close:
    technique: "Offer two positive options"
    example: "Would you prefer the annual plan with 20% savings,
              or the quarterly plan for flexibility?"
    when: "Decision is about 'which', not 'if'"

  summary_close:
    technique: "Recap value and ask for commitment"
    example: "So we've agreed this solves [problem], will save
              [amount], and integrates with [system].
              Shall we move forward?"
    when: "After thorough discovery and demo"

  urgency_close:
    technique: "Create legitimate time pressure"
    example: "We have capacity for implementation this month.
              Next available slot would be Q2.
              Does this timeline work?"
    when: "Real deadline or constraint exists"

  trial_close:
    technique: "Test readiness before asking"
    example: "On a scale of 1-10, how confident are you
              this solves your problem?"
    when: "Uncertain about objections"

  puppy_dog_close:
    technique: "Let them experience before deciding"
    example: "Why don't you try it for 30 days and see
              how the team likes it?"
    when: "Product sells itself through use"

  sharp_angle_close:
    technique: "Turn their request into commitment"
    example: "If I can get you that feature by Q2,
              can we sign today?"
    when: "They make a specific request"

buying_signals:
  verbal:
    - "What are the next steps?"
    - "How soon can we start?"
    - "Can you send the contract?"
    - "What's the implementation timeline?"
    - "Who do we need to involve?"

  behavioral:
    - "Asking detailed questions"
    - "Involving additional stakeholders"
    - "Discussing internal processes"
    - "Comparing options openly"
    - "Leaning in, engaged"

Competitive Displacement

displacement_strategy:
  positioning:
    frontal_attack:
      when: "Clear superiority on key criteria"
      approach: "Direct comparison on strengths"

    flanking:
      when: "Strength in specific area"
      approach: "Reframe evaluation criteria"

    niche:
      when: "Specialized capability"
      approach: "Focus on unique use case"

  competitive_questions:
    discovery:
      - "What solutions have you looked at?"
      - "What do you like about your current provider?"
      - "What would you change if you could?"
      - "When is your contract up?"

    positioning:
      - "What would make you consider alternatives?"
      - "What's missing from current solution?"
      - "How do they compare on [your strength]?"

  handling_competitive_situations:
    when_behind:
      - "Understand their evaluation criteria"
      - "Find unique differentiator"
      - "Offer proof of concept"
      - "Go higher/wider in organization"
      - "Focus on long-term partnership"

    when_ahead:
      - "Don't get complacent"
      - "Accelerate timeline"
      - "Lock in champion"
      - "Address all concerns"
      - "Make switching cost clear"

  competitive_landmines:
    concept: "Questions that expose competitor weakness"
    examples:
      - "Ask about [feature they lack]"
      - "Ask about [support issue they have]"
      - "Ask about [scalability problem]"
      - "Ask about [security concern]"

Negotiation Tactics

tactics_playbook:
  value_creation:
    expand_pie:
      - "Add services/support"
      - "Bundle products"
      - "Extend relationship"
      - "Create partnership"

    trade_across_issues:
      - "Trade price for term"
      - "Trade timeline for scope"
      - "Trade features for references"

  value_claiming:
    anchoring_high:
      when: "You're presenting first"
      how: "Start at top of range with justification"

    silence:
      when: "After making offer"
      how: "Let them respond first"

    flinching:
      when: "They make extreme ask"
      how: "Express surprise, ask them to explain"

  countering_tactics:
    good_cop_bad_cop:
      recognize: "One nice, one aggressive"
      counter: "Address both together, deal with decision maker"

    higher_authority:
      recognize: "'I need to check with my boss'"
      counter: "Ask to include authority in conversation"

    nibbling:
      recognize: "Small asks at the end"
      counter: "Treat as new negotiation"

    deadline_pressure:
      recognize: "'Must decide today'"
      counter: "Ask what happens if you don't"

Лучшие практики

1. Prepare thoroughly — 80% успеха в подготовке
2. Listen more than talk — понимай их позицию
3. Trade, don't concede — каждая уступка за что-то
4. Know your BATNA — сила в готовности уйти
5. Focus on interests — не позиции, а интересы
6. Document everything — соглашения в письменном виде